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Support and Documentation Boundaries

This public site explains product behavior and safe procedures. It cannot inspect a live account, invoice, server, or Qortal wallet.

Contact your provider for​

  • account access or an expired invitation;
  • outages, slow service, or missing server features;
  • storage and package assignments;
  • invoices, payments, refunds, and current pricing;
  • Managed Recovery codes;
  • AI policy, model, and retention details;
  • a suspected server-side security incident.

Use these docs for​

  • setup and device guidance;
  • feature explanations;
  • public-versus-private publishing decisions;
  • approval and backup safety;
  • administrator concepts and upgrade principles.

Never include in a public issue​

Authentication Files, passwords, seeds, private keys, API keys, recovery codes, private share links, payment details, private logs, tenant data, or unredacted screenshots.

Documentation may lag a staged provider rollout. When the interface and docs disagree, record the server version and ask the provider to confirm the intended behavior.